 Every task we undertake in the workplace fits into a process – whether we are aware of this or not. These workplace processes impact on both agency participants/clients, staff and the agency’s own internal workings, for example, finance, human resources and administration. As soon as more than one organisation is involved with a participant, there are across agency processes involved (formal as in a protocol/partnership, or informal).
 It was wonderful to work with a leadership team last week and be reminded how vital behavioural styles are in assisting people to communicate more effectively.
 "People don't care how much you know until they know how much you care." - Theodore Roosevelt.
 When coming together digitally with leaders in your organisation, the meeting often becomes very task focussed. With the past couple of years demanding a significant increase in video conferencing as our default meeting platform, it's time that we re-introduce the human element of connection.
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