 Every task we undertake in the workplace fits into a process – whether we are aware of this or not. These workplace processes impact on both agency participants/clients, staff and the agency’s own internal workings, for example, finance, human resources and administration. As soon as more than one organisation is involved with a participant, there are across agency processes involved (formal as in a protocol/partnership, or informal).
 Service Integration and ‘person-centered care’ – two phrases that are so easy to say and yet very challenging to genuinely put into practice.
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